Frequently Asked Questions

Call the office to place a work order, or submit a work order online.
Call the office during business hours, after hours call number after 5 pm or on the weekends.
Rent may be paid in person during office hours or online, we also have a secure after hours drop box.
A checklist with all information and numbers is given prior to move-in.
Exit 6A, keep straight, make a right on South Potomac.
You may apply in person during office hours or online anytime.
Applications can be submitted anytime, and availability varies.
We look at income qualification, credit, background, and rental history.
It is important for first time renters to know and understand all the upfront and monthly cost, and ask lots of questions.
We accept walk ins anytime during office hours.
Our renters insurance policy requires a minimum of $100,000, and we must be listed as an interested party.
Our door is always open Monday through Friday from 8am - 5pm.
A pre move in inspection is performed by management prior to move in to ensure the unit is ready for occupancy, and all items are addressed prior to move in.
Our units are move in ready.
Hagerstown Premium Outlets, Valley Mall, and Walmart.
We encourage our residents to personalize their home as long as the unit is returned to move in condition prior to move out.
Emergencies are addressed immediately and all other work orders are handled within 24 hours.
Where applicable: pet rent, W/D rental, and a flat fee utility charge.
Advanced permission is required for guests that will be with you longer than 2 weeks without permission, no Airbnb allowed.
Yes, a refundable fee and monthly pet rent required.
We observe the city quiet hours of 10 pm - 7 am.
Call in a work order, or place a work order request online.